Note that these FAQs apply to guests staying in a suite in the main house, which serves as a traditional bed & breakfast with an on-site host. If you're booking the stand-alone Kitchen Cottage, other policies may apply, please reach out to be connected with our property management company to answer questions.
RESERVATIONS
A 50% deposit is required when booking. Full payment is due two weeks in advance of your stay and will be charged to credit card on file. If booking within two weeks of your stay, the full amount will be charged.
A three-night or two-night minimum stay is required, as indicated when you book. Please contact us if you have any questions, any special arrangements must be made by phone.
A three-night or two-night minimum stay is required, as indicated when you book. Please contact us if you have any questions, any special arrangements must be made by phone.
CANCELLATIONS
At least 30 days notice must be given by phone or email for cancellations. A full refund less a cancellation fee of $50 will be given. We are happy to waive the cancellation fee if you wish to reschedule your stay in lieu of canceling.
No refunds will be given for cancellations made within 30 days of check-in date, unless the room is able to be rebooked, in which case, we will refund the amount paid for the nights rebooked minus any difference in rate and the cancellation fee.
No refunds will be given for cancellations made within 30 days of check-in date, unless the room is able to be rebooked, in which case, we will refund the amount paid for the nights rebooked minus any difference in rate and the cancellation fee.
CHECK IN
Rooms are available for check-in at 3pm. As we do not have a front-desk, please provide your expected arrival time when booking. If you will be arriving after 6pm or if your arrival time is expected to change, please call us at (540) 839-2975. Guests who arrive early, may park, store luggage on the porch, and enjoy the property while waiting for rooms to be readied.
Check Out
Check-out is at 10am. Late check-out may be arranged if your room will not be occupied the following night.
DO YOU ALLOW EXTRA GUESTS IN ROOMS?
Yes, for a fee. Rates are given for single or double occupancy, but additional guests may be added to your reservation for $25 per additional guest per night. The number of beds available and maximum occupancy in each room/suite can be viewed in room descriptions and when making your booking. One queen and one twin sized raised air-mattress may also be added in select rooms, please reach out at least three days in advance to arrange.
DO YOU ALLOW PETS?
Yes, but only in the Garden Suite. You may bring one dog by advance arrangement. A pet fee of $50 per pet, per night will be charged. Assuming the dog is well groomed (no excessive shedding) and well behaved (no barking and no damage) and all rules are followed, 50% of the pet fee will be refunded upon check-out. If pets are left in the room while the owner is away, they must be kept in a crate. Out of respect for other guests, pets must be kept on a leash outside and all dog poop must be bagged and disposed of. Before making your reservation, please call to confirm that a dog is permitted.
DO YOU ALLOW CHILDREN?
Yes, well-behaved children are welcome. Please specify the number of children and their ages when booking. Children below the age of 3 may stay free. For children aged 3 and above, there is an extra guest charge of $25 per guest per night.
IS BREAKFAST INCLUDED IN THE PRICE OF A ROOM?
Yes! A hot breakfast is served at 9am to all bed & breakfast guests. An earlier takeaway breakfast may be available where arrangements are made at least three days in advance.
CLICK HERE TO READ MORE ABOUT BREAKFAST
CLICK HERE TO READ MORE ABOUT BREAKFAST
I HAVE FOOD ALLERGIES/I AM A VEGETARIAN/I HAVE A SPECIAL DIET – CAN THIS BE ACCOMMODATED?
If we can, we will. All food is prepared in a central kitchen, so those with severe allergies are advised to make alternative arrangements for breakfast. Please make a note when booking or reach out ahead to arrange, at least three days in advance, so we can prepare accordingly.
ARE THERE FACILITIES TO PREPARE FOOD?
Mini-fridges are provided in suites and a microwave and toaster are available for use upon request. Hot water and a coffee maker are also provided in the front hall. Guests staying in the Kitchen Cottage have a fully equipped kitchen.
CAN I USE MY CELLPHONE IN THE AREA?
Verizon and AT&T have local service, but it can be spotty. T-Mobile, Sprint, and others available in downtown Hot Springs. For those without cell phone service, complimentary local telephone calls may be made on the house phone.
IS THERE WIFI AT THE HOUSE?
Yes, free WiFi is provided and accessible in guest rooms, along with the Kitchen Cottage. Please note that due to the age and construction of the house, and the mountainous terrain, signal strength may be limited at times and in some guest rooms.
Privacy Policy
At The Anderson Cottage Bed and Breakfast we are dedicated to protecting your privacy and safeguarding your personally identifiable information.
At The Anderson Cottage Bed and Breakfast we are dedicated to protecting your privacy and safeguarding your personally identifiable information.
Information Collection.
Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at The Anderson Cottage Bed and Breakfast. We only collect information about you that we consider necessary for achieving this. Personally identifiable information is only obtained when making a reservation. We sometimes use data collection devices such as “cookies” on certain pages of the site to measure effectiveness and safety. A “cookie” is a small file that gets placed on your hard drive that helps us provide our services. You are free to decline cookies if you choose to.
Security
At The Anderson Cottage Bed and Breakfast we take security seriously. When users make a reservation we use every precaution to safeguard it online and offline.
Policy Modifications
The Anderson Cottage Bed and Breakfast may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.
(Last published 11/1/2017.)
(Last published 11/1/2017.)
